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Call Us: 855-455-BABY or email info@bassettbabyplanning.com

Policies

Massage Cancellation Policies: Any cancellations or rescheduling made the day of the massage (or left on our voicemail after business hours the night before) will be charged a cancellation fee of $40. If we do not receive a 24 hour notice or any notice of a client’s cancellation and the client does not show up for the appointment, then the client will be charged 100% of the original session price.

Please note: this policy applies to both cancellations and rescheduling of appointments.

** We require either a debit/credit card to be on file but will not be charged without client’s approval. Exception: card will be charged for cancellation fee if applicable or No show/No call for a scheduled appointment.

Tardiness: If the client is late, he/she will be charged for the session at full rate whether or not the session is fulfilled. If the therapist is running behind, client will receive full session as scheduled or 50% off on their next session.

Massage Services: Swedish massage, Deep Tissue, Prenatal massage, Labor massage, Postnatal massage, Infant massage, Reflexology, Hot stone massage

Methods of Payment: Cash, Credit Card or Debit Card & Checks

** We require either a debit/credit card to be on file, but it will not be charged without client’s approval. Exception: card will be charged for cancellation fee if applicable or No show/No call for a scheduled appointment.

Hours of Operation: Appointments may be made Monday – Friday from 9:00am – 7:00pm. We are closed on all national holidays, the week of Christmas, New Years Eve and New Years Day, as well as Wednesday through Sunday of Thanksgiving week.

Locations: We do in office, in hospital and in home calls for our massage services. For our baby planning services, we do in office and in home calls. Please contact us to receive our office location.

Client Conduct: Under no circumstance will the therapist tolerate inappropriate behavior from the client and reserves the right to end the session immediately. This includes but not short of inappropriate behavior of sexual nature, profound gestures, improper comments, exposes himself/herself, or inappropriate contact. If a client arrives to a scheduled appointment under the influence of drugs or alcohol, the appointment will be cancelled and the client will be responsible for full payment. If a client arrives to a scheduled appointment with a fever or a contagious illness, the session must be rescheduled for the health of others and therapists. If you have a medical condition or specific symptoms, the massage may be contraindicated and a referral from your primary care provider may be required prior to services being provided.

Therapist Conduct: The therapist will not engage in massage of genitals or breasts. If the client wishes for his/her breast tissues (pectoral muscles) to be massaged he/she must sign a release form before the therapist will be able to perform massage to this region.

Documentation: You will be given an intake form when you arrive to your first massage appointment so please arrive 10 minutes early to complete your form. We will be keeping progress notes as well as appointment records so we can have documentation of your progress.

Cell Phones: We do ask that during your massage treatment that your cell phone be turned off so that you may enjoy your massage to the fullest.

Children: We ask that you have a babysitter, nanny, family member or friend available to watch your children while receiving a massage. We want you to enjoy your massage as much as possible without any interruptions or distractions.

Draping Procedures: We follow proper massage draping protocol and enforce draping with each and every massage. Whether or not the client chooses to wear undergarments a sheet will be used at all times, so that you will feel comfortable and secure. To fully enjoy your massage treatment we recommend that all clothing and jewelry be removed, however we leave this to your own discretion.

Gratuity: Gratuities are a matter of personal discretion and are not reflected in our massage pricing. Unless otherwise noted, gift certificates do not include gratuities.

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